Job Title: Store Team Member

Job Title: Store Team Member

Location: Mindo Chocolate Makers Storefront: 206 N Fourth Ave, Ann Arbor, MI

Job Overview:

The Store Operations Team Member plays a pivotal role in ensuring the smooth operation of Mindo Chocolate Makers' storefront and related activities. This position is responsible for a variety of tasks, including customer service, product preparation, administrative duties, and event support. As part of a small and dynamic team, flexibility, attention to detail, and a strong work ethic are essential.

Key Responsibilities:

Store Operations:

  • Complete opening, mid-day and closing checklists promptly and accurately.
  • Follow standard operating procedures (SOPs) for daily activities.
  • Prepare and serve coffee drinks and other products (pastries, cookies, chocolates) while adhering to food safety and handling laws.
  • Accurately ring up customer purchases, ensuring all sales are correctly accounted for.
  • Maintain a clean, organized, and well-stocked workspace and store environment.
  • Operate machinery and equipment, promptly reporting any anomalies or issues.
  • Provide knowledgeable and engaging sales interactions regarding all Mindo Chocolate products and services.
  • Check emails hourly and respond to customer inquiries promptly.
  • Package products to meet visual and quality standards.
  • Ensure a safe and welcoming environment for all customers and team members.

Events:

  • Assist with events hosted by Mindo staff, including retail partnerships, corporate events, schools, community centers, parties, etc.
  • Participate in demonstrations, teaching classes, tours, tastings, pairings, farmer’s markets, seasonal/holiday events, and pop-ups.

Additional Responsibilities:

  • Educate customers, clients, guests, and media representatives on the bean-to-bar chocolate-making process, product sourcing, and company origin.
  • Participate in demonstrations, teaching classes, tours, tastings, pairings, farmer’s markets, seasonal/holiday events, and pop-ups.
  • Assist with product development and production tasks as needed.
  • Collaborate with other team members on various tasks as needed.

Testing Responsibilities

  • Assist with product quality testing by following standard quality assurance protocols.
  • Conduct taste tests to ensure consistency in flavor and quality of chocolate products.
  • Monitor and report on product performance during events, taking note of customer feedback.
  • Collaborate with the production team to identify and test new recipes or variations of existing products.
  • Participate in internal blind tasting sessions to assess the quality of new chocolate batches.

Qualifications:

  • Strong customer service skills with a friendly and enthusiastic demeanor.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Flexible availability, including evenings and weekends.
  • Experience with food service, retail, or related fields is preferred.
  • Proficiency in using Shopify POS and Canva is a plus.
  • Strong organizational skills and attention to detail.
  • Willingness to learn about and engage with Mindo Chocolate’s products, processes, and values.

Work Environment:

This role requires working at various locations, including the Mindo Chocolate Makers storefront in Ann Arbor, MI, and Mindo Headquarters in Dexter, MI. Additional work at events or other locations may be required. Flexibility in scheduling is essential to meet the demands of the business.